RETURN / REFUND POLICY FOR DIGITAL PRODUCTS

1. Purchases are normally final after digital delivery begins

Before immediate delivery begins, we may ask you to expressly request immediate supply of the digital product and acknowledge that, once supply begins, you will lose any statutory 14-day right to cancel that would otherwise apply.

Once game credits or other digital content have been credited to the account you nominated, we do not provide a refund, return or exchange merely because you changed your mind, selected the wrong account, game, server, region, amount or payment currency, no longer want the product, or did not use all or part of it.

This final-sale rule applies only to the extent permitted by law and does not remove the rights described below.

2. Check your order before paying

You are responsible for checking the nominated account, game, server or region, the amount of game credits, the payment currency and the total price shown before you confirm payment.

Do not complete the purchase if any detail is wrong. Contact support immediately if you notice an error before delivery begins. We cannot guarantee that an order can be stopped once automated delivery has started.

3. When we will investigate a refund or other remedy

We will investigate where payment was taken but the ordered game credits were not delivered within the stated delivery period; the same transaction was charged more than once because of a technical error; the product or amount delivered did not match the confirmed order; the digital product or service was faulty, not as described or not supplied with reasonable care and skill; or the law otherwise requires a remedy.

Depending on the circumstances and your statutory rights, the remedy may be completion of delivery, correction, replacement, price reduction or refund. We may first try to correct or replace faulty digital content within a reasonable time and without significant inconvenience, where the law allows.

4. Currency conversion and exchange-rate information

Game credits may be purchased using different payment currencies. Any exchange rate shown on the Site is an indicative range only and is not a guaranteed or exact exchange rate.

The final total payable in the selected currency and the exact number of game credits to be delivered must be shown before you confirm payment. The applicable conversion may vary because of market movements, payment-provider conversion, settlement timing, fees and rounding.

If a refund is due, it will normally be sent to the original payment method in the original transaction currency. Your payment provider may apply its own conversion rate or fees, so the amount received in another currency may differ from the original converted amount.

5. How to request help

Submit your request promptly through https://huarenfun.com/contactUS. Include the order number, HuarenFun account, nominated top-up account, game or server, payment date, amount, currency, payment method, and a clear description of the problem. Do not send a full payment-card number, password or verification code.

We may ask for evidence reasonably needed to verify the order and investigate the issue. Submitting a request does not guarantee a refund.

6. Abuse, fraud and unauthorised payment claims

We may refuse a discretionary refund where we reasonably identify fraud, abuse, chargeback manipulation, breach of the Terms, use of an account or payment method without permission, or an attempt to obtain both delivered credits and a refund. This does not limit rights that cannot lawfully be excluded.

If you believe a payment method was used without permission, contact the payment provider and us immediately.

7. Statutory rights

Nothing in this Policy excludes or restricts rights or remedies that cannot be excluded under applicable consumer law. Digital content must meet applicable legal requirements, including being as described, of satisfactory quality and fit for any particular purpose made known to us where those requirements apply.

8. Contact

Refund and delivery enquiries: https://huarenfun.com/contactUS.

Registered office: 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ. This is not a returns address.